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Warranty Policy

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CIRL reserves the right to inspect the damaged or defective product, before having any obligation regarding the warranty.

WARRANTY PROCESS (Columbia Sportswear, Buff & Deuter)

  • All Columbia products purchased in India need to be returned to our central warehouse and would be subject to inspection and quality check by our designated team.
  • Columbia Sportswear will take care of all costs of shipping for merchandise bought at www.columbiasportswear.co.in.
  • A mail to be shared with the customer care at columbiacare@chogoriindia.com with the images of the product. 
  • Customer must retain the receipt of the product and present it when returning the product.
  • Standard Turnaround Time is 3 weeks from date of receipt.
  • When the product is received under the warranty, we would replace it, repair it or offer exchange in lieu of the product.

 

 

Category

Warranty

Apparel

6 Months

Footwear

6 Months

Jackets (Insulated & Rainwear)

6 Months

Backpacks

6 Months

Gloves & Headwear

6 Months

Deuter Backpacks

2 Years

Deuter Accessories

2 Years

Buff Accessories

3 Months

 

WARRANTY EXCLUSIONS

  • Our warranties cover mainly manufacturing defects.
  • Our warranty does not cover damages that result from accident, misuse, abuse or negligence of the product.
  • It does not cover normal wear and tear or damages such as abrasion, scratches or fading.
  • The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
  • If the product has already been repaired outside of CIRL, this would make the warranty void.
  • Above warranty does not apply to baselayers or any of the merchandise bought under any of the discount schemes.

NOTE: Return is valid only within 30 days of purchase with accurate tags and bills present.