FREQUENTLY ASKED QUESTIONS

How can I make a payment?

We accept all credit cards, debit cards, UPI and internet banking options

How can I apply return or exchange for my product?

Please visit our website https://www.columbiasportswear.co.in or write us an email on columbiacare@chogoriindia.com

What is the validity of my wallet amount?

There is no expiry for your wallet amount.

How can I get more information about a particular product?

Please send us your specific query on columbiacare@chogoriindia.com

Are the Columbia products sold on other platforms like Amazon, Ajio and Myntra genuine?

Yes, all Columbia products which are fulfilled by Amazon, Ajio and Myntra are genuine.

I have received a partial item/partial order or an Untenanted/Void packet, what should I do?

Kindly reach out to us on columbiacare@chogoriindia.com for pilferage within 48 hours of delivery failing which the claim will not be entertained

Can I modify the shipping address of my order after it has been placed?

Yes, you can modify the shipping address within 48 hours of order placement

What are the all postal codes where do you ship?

You can check availability in your area by visiting our website https://www.columbiasportswear.co.in

Do you ship outside of India?

No. At this point, we deliver products only within India.

Can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the delivery of your order. In future, if we are offering such service and your area pin code is serviceable, you will receive a communication from our end.

How do I cancel my Order?

Please visit our website https://www.columbiasportswear.co.in or write us an email at columbiacare@chogoriindia.com

I just cancelled my order. When will I receive my refund?

For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation.

Do you have any instant refund policy?

If you wish to have your amount of cancelled order in Columbia wallet it will be credited same day. In case of refunds to source account (that is Credit Card, Debit Card and Net banking), your refund may take 7-10 days to reflect in your account depending upon your banking partner.

In which cases do you accept returns?

All returns are accepted for a genuine reason under return policy

What damage do you consider in your warranty?

All genuine defects are covered which haven't happened due to a care problem

I am having problems logging into my account

Please write us an email at columbiacare@chogoriindia.com our team will be in touch with you 24 Hrs