The purchase was made from any of above branded chain of stores.
To save your time you can now visit any Columbia/Adventuras exclusive retail store to execute your return for the purchase(s) made on either websites.
The product has to be returned to the nearest store.
The return request is raised within 30 days of receipt of goods.
Condition of Product
Your product must be in original, unworn condition and in brand tags/packaging.
Customer must retain the receipt of the product and present it when returning the product.
Exchange of product
Currently, we are not offering any exchange policy, hence, you need to place a new order once the existing order is returned and the same passes all quality checks. The money shall be refunded back to the original source of payment in 7-10 working days.
Exchanges will be restricted to size changes and style changes, of the same MRP and subject to availability.
Return/Exchange policy does not apply to baselayers.
In case of Cancellation of any article on either website, the same is allowed before the order gets shipped. In case an order is in transit, it can’t be cancelled.
In case of purchases made outside of India, customer care in India will advise further course of action.