Customer Policy
| Warranty Policy |
Website |
Stores |
| Communication |
A mail to be shared with the customer care at care@chogoriindia.com with the images of the product. |
| Return |
Product purchased on website in India will be returned to our central warehouse or the nearest store and would be subject to quality check by our designated team. |
Product purchased from a Columbia/Adventuras store in India need to be returned to the nearest store and would be subject to quality check by our designated team. |
| Shipping |
If returning to the central warehouse, company will take care of all costs of shipping. If returning to the nearest store, the customer has to self-drop the product. |
If returning to the nearest store, the customer has to self-drop the product. |
| Documents |
Customer must retain the receipt of the product and present it when returning the product. |
| Turn-around time |
Standard Turnaround Time is 2-3 weeks from date of receipt. |
Standard Turnaround Time is 1-2 weeks from date of receipt. |
| Additional Points |
- When the product is received under the warranty, we would replace it, repair it or offer exchange in lieu of the product.
- The quality team updates on further procedure post checking if the defect is genuine.
- Customer care team connects with the customer on final decision shared by quality team.
- In case of dispute, it’s up to the sole discretion of Chogori India Retail Ltd.(CIRL) for further course of action. All disputes will be subject to Delhi jurisdiction.
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| Warranty Exclusions |
- Our warranties cover mainly manufacturing defects.
- Our warranty does not cover damages that result from accident, misuse, abuse or negligence of the product.
- It does not cover normal wear and tear or damages such as abrasion, scratches or fading.
- The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
- If the product has already been repaired outside of CIRL, this would make the warranty void.
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| Category |
Warranty |
| Columbia Apparel |
6 Months |
| Columbia Footwear |
6 Months |
| Columbia Jackets (Insulated & Rainwear) |
6 Months |
| Columbia Backpacks |
6 Months |
| Columbia Gloves & Headwear |
6 Months |
| Deuter Backpacks |
2 Years |
| Deuter Accessories |
2 Years |
| Buff Accessories |
3 Months |
| Return Policy |
Website |
Stores |
| Process |
Visit the ‘My Orders’ section in your account and click on the ‘RETURN’ tab and confirm your RETURN. |
Visit the nearest Columbia Sportswear or Adventuras store in India only. |
| Eligibility |
The purchase was made from www.columbiasportswear.co.in or www.adventuras.in website only. |
The purchase was made from any of above branded chain of stores. |
| Return Flexibility |
To save your time you can now visit any Columbia/Adventuras exclusive retail store to execute your return for the purchase(s) made on either websites. |
The product has to be returned to the nearest store. |
| Return Request |
The return request is raised within 30 days of receipt of goods. |
| Condition of Product |
Your product must be in original, unworn condition and in brand tags/packaging. |
| Documents |
Customer must retain the receipt of the product and present it when returning the product. |
| Exchange of product |
The process of exchanging a product will be through a return and placing a new order, hence, you need to place a new order once the existing order is returned and the same pass all quality checks. The money shall be refunded back to the original source of payment in 7-10 working days. |
Exchanges will be restricted to size changes and style changes, of the same MRP and subject to availability. |
| Exclusions |
Return/Exchange policy does not apply to baselayers. |
| Additional Points |
- In case of Cancellation of any article on either website, the same is allowed before the order gets shipped. In case an order is in transit, it can’t be cancelled.
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- In case of purchases made outside of India, customer care in India will advise further course of action.
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EMI TERMS & CONDITIONS
OUTDOOR TRIBE LOYALTY POLICY
