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Return Policy

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RETURN POLICY & INSTRUCTIONS

  • The purchase was made from www.columbiasportswear.co.in website only.
  • The return request is raised within 30 days of receipt of goods.
  • Your apparel/accessory must be in original and unworn condition, with all tags intact.
  • Your footwear/equipment must be in original and unworn condition, with the original box in new condition.

Please Note: To save your time you can now visit any Columbia exclusive retail store to execute your return for the purchase(s) made on www.columbiasportswear.co.in

CANCEL AND RETURN POLICY

1) Cancellation- Cancellation of any article is allowed before the order gets shipped. In case an order is in transit, it can’t be cancelled.

2) Return- Returns can be done within 30 days on online purchases in case of non-requirement but the product/s must be in resalable/Unworn/and all tags attached condition.

INSTRUCTIONS FOR Return

Step 1: Visit www.columbiasportswear.co.in and sign in to your account.

Step 2: Visit the ‘My Orders’ section in your account and click on the ‘RETURN’ tab and confirm your RETURN. Alternatively, you can email us at columbiacare@chogoriindia.com with the exact reason of return along with your invoice number.

Step 3: Upon receipt of confirmation, we will arrange the reverse pick up.

Step 4: On receipt of your product for return, the item(s) will be verified to ensure it is unworn and in original condition with tags and/or box intact. Confirmation of receipt of the returned article will be sent to you post which the request of return will be processed. This typically takes 7-10 working days.

THINGS TO NOTE:

Currently, we are not offering any exchange policy, hence, you need to place a new order once the existing order is returned and the same passes all quality checks. The money shall be refunded back to the original source of payment.