Safetry Measures for Shipping

STEPS TAKEN TO ENSURE SAFE DELIVERIES

At Columbia, the health and safety of our team, our customers, and our partners are of utmost importance. For this reason, we are taking the recommended safety measures at all levels to ensure the safe delivery of your favourite Columbia gear. Here’s what we are doing:

Safe delivery precautions

Daily sanitization of our warehouses

Every morning we sanitize our entire warehouse before any of our staff comes in.

Safe delivery precautions

Regular Sanitization of high movement areas

we sanitize and disinfect the high movement areas within our warehouse every two hours

Safe delivery precautions

Installation of sanitizers at multiple points within the warehouse

We have installed sanitizer dispensers at all entry and exit points and made it mandatory for anyone entering the warehouse to sanitize their hands.

Safe delivery precautions

Personal Protective Gear

Our warehouse team is required to wear masks and gloves inside the premises at all times.

Safe delivery precautions

Temperature checks

We conduct temperature checks for our team every four hours. A team member showing any signs of illness or flu-like symptoms is immediately asked to go home and stay in self-quarantine for a minimum period of 14 days.

Safe delivery precautions

Reduced staff and Social distancing within office premises

Only one-third of our staff is present at any given time and will alternate shifts so that the same staff member doesn’t come for the next 2 days. All employees strictly follow social distancing guidelines at all times.

Safe delivery precautions

Sanitizing all packages before shipping

Before your order leaves our warehouse, each package is disinfected by certified disinfectants before being handed over to our delivery partner.

Safe delivery precautions

The option of Contactless delivery & Contactless Payments

To minimize contact, we encourage you to place all orders through pre-paid mode. You also have the option of paying on delivery through PayTM or GooglePay. Cash will not be accepted.

Safe delivery precautions

Delivery partner precautions

Similar precautions are being taken by our delivery partners where they conduct daily temperature checks of all their staff. All vehicles entering their premises are getting disinfected at the entry gate itself. All the delivery boys use sanitizers before picking up and after delivery of the products.

Safe delivery precautions

Returns & Exchange

The return & exchange process will be followed as per the policy. We would request you to properly pack the items that are required to be exchanged and put them aside for a duration of 48 hours. We have ensured all delivery agents to sanitize all exchange packets received before entering the warehouse.