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Buff & Deuter Policy

CIRL reserves the right to inspect the damaged or defective product, before having any obligation regarding the warranty.

Warranty Process

  • All Deuter & Buff products purchased in India need to be carried to the store and would be subject to inspection and quality check by our designated team.
  • All costs of shipping for merchandise bought have to be borne by the customer.
  • Customer must retain the receipt of the product and present it when returning the product.
  • Standard Turnaround Time is 3 weeks from date of receipt.
  • When the product is received under the warranty, we would replace it, repair it or offer exchange in lieu of the product.

Warranty duration

Category Warranty
Deuter Backpacks 2 Years
Deuter Accessories 2 Years
Buff Accessories 3 months

Warranty Exclusions

  • Our warranties cover mainly manufacturing defects.
  • Our warranty does not cover damages that result from accident, misuse, abuse or negligence of the product.
  • It does not cover normal wear and tear or damages such as abrasion, scratches or fading.
  • The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
  • If the product has already been repaired outside of CIRL, this would make the warranty void.
  • Above warranty does not apply to any of the merchandise bought under any of our discount schemes.

NOTE: Exchange is valid only within 30 days of purchase with accurate tags and bills present.